“Ctrl Shift T” Shortcut No Longer Works to Transfer Calls in Skype for Business 2016

“Ctrl Shift T” Shortcut No Longer Works to Transfer Calls in Skype for Business 2016

 

On the Lync 2013 & Skype for Business 2015 PC client it was possible to use the shortcut key of Ctrl + Shift +T to blind transfer a call from a conversation with minimal clicks. In short, from the conversation window you could press Ctrl + Shift +T, type the extension number and press ENTER and the call was transferred.

One unique thing about using the Ctrl + Shift +T shortcut is that it opened a Lync 2013 window that was different than the window that was opened if you clicked Call Controls | Transfer on a conversation window. (below is the Ctrl + Shift + T window and the standard Skype for Business 2015/2016 transfer contact search window)

Now in the Skype for Business 2016 client the �Ctrl + Shift +T� shortcut appears to no longer be available.  (Note: The Office documentation says that Ctrl + Shift + T is �Not available with all Office 365 subscriptions.� but in our testing it does not work even with Skype for Business Server either.)

So its back to Call Controls | Transfer

then type extension number or contact name and click �Transfer Now�.

If you need to transfer a lot of calls efficiently you may be a candidate for an attendant console.

via Skype for Business News Aggregator Full Article

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